mmk365 Privacy Policy
This policy fully explains how mmk365 protects and handles your personal data.
Last updated: 30 October 2026
1. Introduction and Purpose
mmk365 values players' personal data and takes responsibility for protecting their privacy. This Privacy Policy explains what data is collected when you use the mmk365.wine website, how it is used, who it is shared with, and how your privacy rights are protected.
By using this platform or creating an account, you are considered to have agreed to the terms of this policy. If you do not agree, please contact [email protected] before continuing to use our services.
This policy applies to the website, mobile web, and all related services provided by mmk365. We are not responsible for the privacy policies of third-party websites linked to our services.
2. Data We Collect
2.1 Information You Provide Directly
This includes data you enter yourself when opening an account —
- Full name (first name and last name)
- Date of birth (to verify you are 21+)
- Email address
- Phone number
- Payment information (KBZPay, Wave Money, AYA Pay account details)
- National ID photo or supporting documents submitted for identity verification
2.2 Data Collected Automatically
When you visit the website, the following technical data may be collected automatically by the relevant systems —
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referral source (referral website)
- Data collected from cookies and similar tracking technologies
2.3 Financial Transaction Data
We keep records of every deposit and withdrawal, including the amount, time, and method used. This data is needed for financial security and accountability purposes.
2.4 Communication Records
When you contact our customer service via Live Chat or email, those conversations are recorded to improve service quality and for dispute resolution.
3. How We Use Your Data
We use the personal information we collect only for the following purposes—
- Account Management — To open, verify, and manage your account
- Financial Transactions — To process deposits and withdrawals within 5–30 minutes
- Player Age Verification — To confirm that only players 21+ are allowed to play
- Security — To prevent fraudulent activity, financial fraud, and unauthorized access
- Customer Service — To provide support 24/7 in Myanmar language via Live Chat and email
- Responsible Gaming — To identify problematic gambling patterns and assist players
- Service Improvement — To analyze website usage patterns and improve the player experience
- Legal Obligations — To maintain records and ensure legal compliance
We do not use your data for any purpose other than those stated above — unless we have your consent.
4. Cookies and Tracking Technologies
Our website uses cookies. Cookies are small data files stored in your browser that make browsing our website more convenient.
Types of Cookies
- Essential Cookies — Cookies that are necessary for the website to function properly — including keeping you logged in and handling platform security
- Functional Cookies — Cookies that remember your preferences, such as language settings and gaming preferences
- Analytics Cookies — Cookies that help us understand website traffic and which pages players use
You can block cookies through your browser settings, but please note that doing so may prevent some features of the website from working correctly.
5. Data Sharing and Third-Party Partners
We do not sell, rent, or share your personal information for commercial purposes. However, we may share it on a need-to-know basis in the following situations—
- Service Providers — Payment processors (KBZPay, Wave Money, AYA Pay), technology service providers, and server companies — they handle your data only as we instruct them
- Legal Requirements — To comply with requests from lawful authorities and legal obligations
- Security Matters — Cases involving fraud prevention and anti-money laundering activities
- Business Transfers — In the event of a company merger, sale, or asset transfer, we will notify you in advance before any such change takes place
For any third-party use, we ensure those third-party partners handle data under their own privacy policies.
6. Data Security Measures
To protect your personal information, we use both technical and organizational measures—
- SSL Encryption — All data transmissions are protected with SSL/TLS security protocols
- Data Access Restrictions — Unauthorized staff and third-party companies are blocked from accessing personal information
- Encrypted Data Storage — Login credentials and financial data are encrypted to prevent unauthorized access
- Access Control — Staff can only access your data when there is a legitimate business need
- Regular Audits — Regular checks are conducted to identify and fix security vulnerabilities
No digital service can guarantee 100% security, but we continuously improve and apply reasonable technical measures to protect our players' data.
7. Data Retention Period
We will not delete your personal information until we no longer need it. Retention periods may vary depending on the type of data—
- Account Data — Retained for up to five years after account closure
- Financial Records — Retained for the period required by legal obligations
- Customer Support Records — Retained for three years to resolve issues and improve service quality
- Cookies Data — In line with each cookie's lifespan — Session Cookies expire the same day, persistent Cookies last up to one year
To request data deletion, contact us through the channels listed in Section 7. Please note that some data may need to be retained if legal obligations remain.
8. Players' Privacy Rights
Every player using our platform has the following rights regarding their personal information—
Right of Access
You can request access to the data we hold about you. We will clearly explain what data we are processing.
Right of Rectification
If your data contains errors, you can request a correction. You can also update some data yourself through your account settings.
Right to Erasure
Upon your request, we will delete the data we hold about you, unless a legal retention obligation remains.
Right to Object
You have the right to object to certain ways we process your data, particularly when it is used for direct marketing purposes.
Right to Portability
You can request your personal data in a readable file format.
To exercise any of these rights, contact us at [email protected] or reach us via 24/7 Live Chat.
9. Protection of Those Under 21
The mmk365 platform is for players aged 21 and above only. We do not knowingly collect personal information from anyone under 21.
If we become aware that someone under 21 is accessing our site, we will immediately delete their data and close their account. Parents or guardians who suspect unauthorized access should contact us at [email protected].
10. Policy Changes
We may update this Privacy Policy from time to time based on changes in circumstances, legal requirements, or service improvements.
In the event of a significant change—
- An advance notice will be posted on the website
- Registered players will be notified by email
Continued use of the website after a change is announced will be taken as acceptance of the updated policy. Only the latest version of the policy will be kept on this page.
11. Contact for Privacy Matters
For any questions, data requests, or complaints about this Privacy Policy, you can reach us through the following channels—
- Email: [email protected]
- Live Chat: Contact us directly via 24/7 Live Chat on the website
Our customer service team is available 24/7 to assist with your questions in Myanmar language. At mmk365, we firmly believe that the privacy and trust of our players are a core part of our service standards.